info@enabling-me.co.ukEnabling Me, 3 Lodge Bank, Horwich, Bolton BL6 5HY
Enabling independent living through technology
An advanced CRM system that complements the Touchbase device for housing providers.
The dedicated 24/7 call centre receives any property maintenance issue and logs a report, sending an automated email to an approved contractor and the Housing Officer.
Once the contractor accepts the job, they provide a date and time to visit, with details sent to the tenant's Touchbase device via message notification.
On site, the contractor completes the works and both contractor and tenant electronically sign off the job on Touchbase Connect, time-stamped with an optional photo upload.
Housing Officers can view a live dashboard of job status and upload annual certificates, with alerts sent when renewals are due.
Touchbase Connect is an advanced CRM system that complements the Touchbase device, providing real-time data at the touch of a button. As a managed service, the Touchbase call centre can log and handle all maintenance issues on behalf of the Housing Provider.
Touchbase Connect is accessible through both desktop and mobile applications, making it easy to access on the go.
As an Intensive Housing Management offering, Touchbase and Touchbase Connect are both fully eligible costs through an individual's Housing Benefit.
Accounts can be created for anyone within the company, with different levels of access depending on Housing Officer, Area Manager or Senior Management. Local Authority access can also be given temporarily to one tenant, a whole building, or all buildings the Provider has within their area.
