Enabling independent living through technology
Assistive technology for vulnerable tenants in social housing across the UK.
Enabling Me provides assistive technology and support services for the social housing sector.
A communication device designed to provide assistive technology to the supportive housing sector, giving tenants direct access to their support network.
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An advanced CRM system that complements Touchbase, providing real-time data and managed maintenance handling for housing providers.
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Support across a wide spectrum of vulnerable private tenants, from care leavers to elderly care settings, with features such as unlimited calls and 'I'm Fine' alerts.
Find out moreAs an Intensive Housing Management service, the cost of touchbase™ is completely recoverable as part of an individual's housing benefit.
Find out moreFollowing extensive research and development, Enabling Me launched touchbase™ in 2020. A simple, user-focused concept, touchbase™ allows tenants to easily access their support network, improving communication and overall quality of life.
The touchbase™ device and supporting mobile app can be easily integrated into everyday operation, enhancing the quality of service and adherence to Regulatory Standards for both Housing Associations and individual Care Providers, without increasing their cost base.
Our team works alongside customers to understand their individual needs and uses feedback to enhance our product experience, with professional call centre staff providing 24/7 support to ensure the safety and wellbeing of each tenant.
The dedicated 24/7 call centre receives any property maintenance issue and logs a report, sending an automated email to an approved contractor and the Housing Officer.
Once the contractor accepts the job, they provide a date and time to visit, with details sent to the tenant's Touchbase device via message notification.
On site, the contractor completes the works and both contractor and tenant electronically sign off the job on Touchbase Connect, time-stamped with an optional photo upload.
Housing Officers can view a live dashboard of job status and upload annual certificates, with alerts sent when renewals are due.
Touchbase Connect is an advanced CRM system that complements the Touchbase device, providing real-time data at the touch of a button. As a managed service, the Touchbase call centre can log and handle all maintenance issues on behalf of the Housing Provider.
Touchbase Connect is accessible through both desktop and mobile applications, making it easy to access on the go.
As an Intensive Housing Management offering, Touchbase and Touchbase Connect are both fully eligible costs through an individual's Housing Benefit.
Accounts can be created for anyone within the company, with different levels of access depending on Housing Officer, Area Manager or Senior Management. Local Authority access can also be given temporarily to one tenant, a whole building, or all buildings the Provider has within their area.
